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Get the support you need for Culivo. Find answers to common questions, troubleshooting guides, and contact information.

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Frequently Asked Questions

Find quick answers to the most common questions about Culivo's features and functionality.

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Troubleshooting Guide

Step-by-step solutions to resolve common issues and get Culivo working smoothly.

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User Guide

Learn how to make the most of Culivo with our comprehensive user guide and tutorials.

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Privacy & Security

Learn about how we protect your data and ensure your privacy while using Culivo.

Privacy Policy

Terms of Service

Review our terms and conditions for using the Culivo app and services.

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Contact Information

Multiple ways to reach our support team for assistance.

Email Support

Get help via email with detailed responses

support@culivo.app

Website

Visit our main website for more information

culivo.app

Response Time

We typically respond within 24 hours

Monday - Friday, 9 AM - 6 PM EST

Company

Developed by Iron Forge Apps

ironforgeapps.com

Frequently Asked Questions

Find answers to common questions about Culivo.

How do I get started with Culivo?

Currently, Culivo is in pre-launch phase. You can pre-register on our website to be notified when the app becomes available. Once launched, simply download the app from the App Store or Google Play Store, create an account, and start taking photos of your ingredients to get personalized recipes.

What devices are supported?

Culivo will be available for both iOS and Android devices. For iOS, we support iPhone 8 and newer running iOS 14 or later. For Android, we support devices running Android 7.0 (API level 24) or higher with at least 2GB of RAM.

How accurate is the ingredient recognition?

Our AI-powered ingredient recognition system has over 95% accuracy for common ingredients. We continuously improve our machine learning models to recognize more ingredients and handle various lighting conditions and angles.

Can I use Culivo offline?

While ingredient recognition and recipe generation require an internet connection, you can save your favorite recipes for offline viewing. This allows you to access your saved recipes even without an internet connection.

How do I set dietary restrictions?

In the app settings, you can specify dietary preferences such as vegetarian, vegan, gluten-free, keto, paleo, and more. You can also set allergen alerts to avoid specific ingredients. The app will then filter recipes accordingly.

Is there a subscription fee?

Culivo offers both free and premium features. Basic ingredient recognition and recipe suggestions are free. Premium features include advanced meal planning, nutritional tracking, unlimited recipe storage, and priority customer support.

How do I cancel my subscription?

You can cancel your subscription at any time through your device's app store settings (App Store for iOS or Google Play Store for Android). You can also contact our support team for assistance with cancellation.

Is my data secure?

Yes, we take data security seriously. We use industry-standard encryption to protect your data. We do not store chat-related data permanently and only keep your account information and saved recipes. For more details, please review our Privacy Policy.

Troubleshooting Guide

Common issues and their solutions to help you get the most out of Culivo.

Camera Not Working

  1. Check if Culivo has camera permissions in your device settings
  2. Restart the app and try again
  3. Ensure your camera lens is clean
  4. Try taking a photo in better lighting conditions
  5. Restart your device if the issue persists

App Won't Connect

  1. Check your internet connection
  2. Try switching between Wi-Fi and mobile data
  3. Close and reopen the app
  4. Check if our servers are experiencing issues
  5. Update the app to the latest version

Ingredient Not Recognized

  1. Ensure the ingredient is clearly visible in the photo
  2. Try taking the photo in better lighting
  3. Remove any packaging or containers
  4. Take the photo from a different angle
  5. Manually add the ingredient if recognition fails

App Crashes or Freezes

  1. Force close the app and reopen it
  2. Restart your device
  3. Clear the app cache (Android) or offload app (iOS)
  4. Update the app to the latest version
  5. Contact support if the issue continues

Account Issues

  1. Verify your email address if you haven't already
  2. Try logging out and logging back in
  3. Reset your password if you can't log in
  4. Check if your account is suspended
  5. Contact support for account-related issues

Payment Problems

  1. Verify your payment method is valid
  2. Check if your card has sufficient funds
  3. Try a different payment method
  4. Contact your bank if payments are being declined
  5. Reach out to support for billing issues

Still Need Help?

Can't find the answer you're looking for? Our support team is ready to help you with any questions or issues you may have.

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