Support

Contact Us

We're here to help! If you have questions, issues, or feedback about Culivo, reach out to us at:

[email protected]

Please include "Culivo" in the subject line so we can prioritize your request. We typically respond within 48 hours.

Common Questions

How do I reset my password?

On the login screen, tap "Forgot Password?" and enter your email address. You'll receive a password reset link within a few minutes. Check your spam folder if you don't see it.

How do I cancel my subscription?

Subscriptions are managed through your device's app store:

• iPhone/iPad: Settings → your name → Subscriptions → Culivo → Cancel
• Android: Google Play Store → Menu → Subscriptions → Culivo → Cancel

How do I delete my account?

Open the app → Settings → scroll to the bottom → tap "Delete Account." For more details, visit our account deletion page.

The AI isn't responding or says "not configured"

This usually means a temporary connection issue. Try:

1. Check your internet connection
2. Close and reopen the app
3. If the issue persists, contact us

My dietary preferences aren't being followed

Go to Settings → Dietary Preferences and verify your restrictions are set correctly. The AI uses these preferences for every recipe suggestion.

I was charged but don't have premium access

Try restoring your purchase: go to the Subscription screen and tap "Restore Purchases." If that doesn't work, contact us with your Apple ID or Google account email and we'll resolve it.

Report a Bug

Found something that doesn't work right? Email us at [email protected] with:

• What you were doing when the issue occurred
• What you expected to happen
• Your device model and OS version
• A screenshot if possible

Feature Requests

Have an idea to make Culivo better? We'd love to hear it! Email us at [email protected] with your suggestion.